Make phone calls on your iPhone from Simple CRM

It is possible to launch calls from Simple CRM, directly on your iPhone.

Note that for this, you must use a Mac computer, equipped with at least OS X Yosemite.

When you want to make or take a phone call, no need to look for your iPhone: you can use your Mac. When someone calls you, a notification appears on your Mac and you can answer.

You can make a phone call on your Mac from FaceTime, Contacts, Safari, Mail, Maps, Spotlight and many other apps.

Note: Phone calls you make and answer on your Mac are deducted from your mobile plan: charges may apply.

To make and take phone calls on your Mac, check the following:

• iOS 8 is installed on your iPhone.
• Your Mac and iPhone are connected to the same Wi-Fi network. For more information, see Connecting to a Wi-Fi network.
• Your Mac and iPhone are connected to iCloud and FaceTime using the same Apple ID. For more information, see Configuring iCloud on your Mac and Sign in to FaceTime.
• Cellular Calling on iPhone is enabled on your Mac and iPhone.

Enable or disable Cellular calls on iPhone on your Mac

• Open FaceTime, then choose FaceTime > Preferences.
• Select Cellular calls on iPhone.

- If Cellular Calls on iPhone does not appear, make sure your device meets all of the above requirements, then reopen the FaceTime preferences.
To disable phone calls, deselect Cellular calls on iPhone.

• Enable or disable Cellular calls on iPhone on your iPhone
• Touch Settings > FaceTime, and then turn Cellphone Calls on or off on iPhone.

You can still make or take phone calls on your iPhone when this option is disabled.
Making calls

• From FaceTime: Click Audio to view your previous phone calls, or enter a phone number in the search field and click the Audio button.
• From Contacts: Select a contact, point to a phone number, then click the Phone button.
• From Safari: Select a phone number from a web page, click on the pop-up menu, then choose the iPhone to use to make the call.
• From Mail: Place the pointer over a phone number in an email, click on the pop-up menu, then choose the iPhone to use to make the call.
• From Maps: If a location interests you, click on it, click on the Info button, place the pointer over a phone number, then click on the Phone button.
• From Spotlight: Enter the name of a person or place in the Spotlight search field and select the search result you want. Place the pointer over a phone number, then click the Phone button.

Taking calls

• You can accept or reject incoming calls, send a message to the person using iMessage, or create a reminder to call the person back.
• In the incoming call window, click the pop-up menu next to Reject to send a message or create a reminder.
• During a call
• Mute the sound on your side: Click Mute Mic.
• You can still hear the caller.
• Answering prompts from an automated phone system: Click the phone call notification and enter the numbers.
• Switch to a FaceTime video call: Click Video.
• Put a call on hold: If a new phone call notification appears during a call, click Put on hold and accept. Click Button to switch from one call to another to switch from one call to another.
• Start a conference call when another call is on hold: When you are on the phone and another call is on hold, click Merge.
• Transfer call to your iPhone: Unlock your iPhone, then touch the Touch banner to return to the call at the top of the iPhone screen.