The Simple CRM calendar disappears from my iPhone, what happens?

Most of the time, this malfunction comes from the iPhone which is too "charged": the phone's processor load is too high.

To correct this problem, do the following.

1) First, check the calendar settings on the iPhone by following the explanations on this page.

2) We will now check the CPU load of your iPhone:
install the free Battery Memory System Status Monitor application on your iPhone
launch this application
you get an iPhone charge analysis screen
if the CPU load ("Usage") is 90% or more, you need to clean your iPhone to free up enough CPU to update the Simple CRM Calendar correctly.
To do so, carry out the manipulations described on this page

3) Then go to Settings -> Mail, Contacts, Calendar -> Calendar (at the bottom of the window) and set the general settings this way :



4) Delete the calendars you don't use:
go to Settings -> Mail, Contacts, Calendar
Click on each account to delete and touch "Delete".

5) To finish: turn off the iPhone, wait 45 seconds and restart.

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If this still does not work, go to Setting -> iCloud -> and disable Calendar synchronization with iCloud.

Then delete all calendar accounts, turn off the iPhone, wait 45 seconds, restart and add the Simple CRM calendar again.

How to empty the Safari cache on iPad / iPhone after a Simple CRM update?

After an update of the SIMPLE CRM online CRM software, it is necessary to clear the cache of your web browser.

Here's how to do it on IOS:

Click on the Settings application

Select Safari in the left column

You will see 3 options

Choose: Clear cache

On my smartphone or Google Calendar, I don't see all my appointments

In order to improve the performance of the display of the Simple CRM calendar on smartphones, Google Calendar, Outlook..., the period of appointments displayed is limited in time.
By default this limit is 30 days in the past and 90 days in the future.
If necessary, you can increase this limit to a maximum of 90 days in the past and 180 days in the future.

For that:
- connect to Simple CRM with an Administrator account
- go to the Settings tab
- change the "iCal calendar period" ->"Days before" and "Days after" fields
- click on "Save".

How to synchronize your Google Contact account and your iPhone / Android mobile with Simple CRM?

Synchro SimpleCRM <-> Google <-> Mobile

The best is to first synchronize the mobile with the Google account, then synchronize Google with Simple CRM.

To do this, you must allow Simple CRM to communicate with Google Contact. Please read this explanation carefully:
http://logiciel-crm-grc.blogspot.fr/2014/02/modification-de-la-methode-de.html

1) Mobile synchronization configuration
Mobile and Android tablets
Settings -> Accounts and synchronization -> Add account
Choose the type of account "Google", enter the identifiers and choose to synchronize contacts.
Start a synchronization.

iPhone mobile / iPad tablets
Install and configure the Contacts Sync for Google Gmail with Auto Sync application
Synchronization starts automatically

2) On the Gmail account, in Contacts, create a "SimpleCRM" group (without quotes).
Put all the contacts you want to synchronize with SimpleCRM in this "SimpleCRM" group.
All these contacts MUST HAVE A UNIQUE EMAIL ADDRESS.
If some contacts do not have an email address, do not put them in the "SimpleCRM" group.

3) On the mobile, start a synchronization. The "SimpleCRM" group will be created on the mobile and the contacts of this group (step 2) will be put in the SimpleCRM group of the mobile.

4) Backup Google Account contacts

5) Google Synchro <-> SimpleCRM
On SimpleCRM, go to Contacts, and click on "Google Synchro".
Contacts in the Google Account "SimpleCRM" group will be sent to SimpleCRM and vice versa.

Then regularly it is necessary to follow:
Synchro SimpleCRM<->Google
Synchro Google<->Mobile

then again Synchro SimpleCRM<->Google

Integrate Simple CRM Calendar into iPhone Calendars under IOS7

You can import your Simple CRM calendar on your iPhone or iPad

1) Log into your Simple CRM account from your iPhone or iPad.

2) Click on the application launcher

3) Click on the "Synchronization" tab

4) Click on the "Agenda on iPhone" icon

5) Follow the explanations provided.